Guident Newsletter – August 2017 – Issue 16

Does it matter how the towels are folded? Once in a while, I get a chance to ride along with a project manager or foremen to visit a job site. This gets me out of the client’s office and onto a job site, but more importantly, it allows me time to talk with employees in a neutral environment, usually a pickup truck. On my last ride-a-long, I heard about a business owner who was a micro-manager. He set the policies and procedures for all areas of his company. Now he has every right to do so but at times it could be counterproductive. In this situation, I asked the employee how he would change a procedure to improve a problem area we were discussing. He gave me a comprehensive outline that seemed to have a lot of merit and could improve efficiencies. I asked if he suggested it to The Boss. He just smiled at me and said, “When was the last time you remember ‘The Boss’ changing his mind?” Well, I thought about it and he did have a point. The Boss didn’t change his mind often, ok seldom if ever. I thought about this ride and the lessons […]