Culture: Enablement or Accountability? The business owner, “The Boss”, establishes the culture in an organization.  It can be a culture of enablement or a culture of accountability. Often when I am asked to help with a company I discover the culture is one of enablement.  Even worse The Boss is the worst enabler of them all.   Enablement hurts productivity, causes safety issues, and undermines company morale.  Here is an example that drives the lesson home. I was working in my office one day and I got a call from Dave, he was our area OSHA representative whom I knew well.  It is important to get to know these people before they show up at your door for an official visit. I knew Dave from some volunteer work we did together for the area YMCA. He was a good guy and we were on a first name basis.  Well, he called me to tell me he was sitting in his office looking out the window and he saw one of my service technicians working in the bucket truck fixing a lighting fixture.  He said the technician had his lanyard hooked to his belt, not the bucket.  Of course, this was an […]