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Gary's Interview

In an interview with the Fox Cities Chamber of Commerce, Gary shares the beginning of how Guident Business Solutions, LLC came to be. He also gives a small inside look how to maintain positive relationship with business owners and how to keep employers and employees on track. To read the interview in detail, follow the link below for the full PDF version of the interview. READ MORE



This Months Newsletter

The Boss Should Strive for Positive or Neutral, Never Negative!

I received a phone call from The Boss who was struggling with a problem customer. I asked for more details and found out the rest of the story. The Boss’ company sells electronic equipment and provides technical support through the internet. Their salesperson sold a big job with a lot of parts and manhours. The customer paid for half of the job in advance — the standard for this industry. After a few trips to the customer’s location, the job was not completed because the technicians discovered several problems. Some were caused by the wrong parts being quoted for the job, and some were due to poor internet connectivity. The customer wanted the equipment pulled out and her down payment returned. The Boss wanted to keep the down payment and was asking my opinion. I asked, “Was it possible to turn this negative into a neutral or positive experience for the customer?” I understand that a positive experience was a long shot, but a neutral experience could be had if The Boss got involved. My advice to The Boss was for him to meet with the customer at her company and explain all that his employees had done, which was […]

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Check Out Gary’s New Book!


Gary's new book: How To Be A Better Boss in 20 Minutes is out! Go to our shop to buy your copy!
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Guident Business Solutions will work with you, to address situations just like these, identify opportunities, and take your business to the next level. To help you become a success story we offer training and education in the following areas:

  • Financial Statement Analysis and Financial Planning
  • Marketing Operations Management
  • Human Resource Management
  • Operations Management
  • Strategic Planning
  • Leadership
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