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The best run businesses have leaders who understand the languages used within the organization.

I was working in a business that was having efficiency challenges, I requested the managers of the various departments meet to discuss potential solutions. We had people from finance, production, sales, customer service, human resources, and the service department in a room and The Boss began the meeting by defining our goals and asking for their full participation. I come into a business without emotional connections and without a silver bullet or magic wand. The solutions are most often found within the business, offered up by the organization’s employees. It did not take long before The Boss and I noticed many of the managers did not understand their peers. I studied the situation briefly and realized that each department was speaking a different language. The finance manager using “accounting speak”, production was using words that the human resource manager did not understand. The customer service manager and the sales manager thought they knew what each other were trying to explain, but after the exchange of several questions, they soon realized they were not on the same page. The service manager was not talking at all, when asked why not, he said he didn’t understand what was being said so he […]

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What can Guident do for you?

Guident Business Solutions will work with you, to address situations just like these, identify opportunities, and take your business to the next level. To help you become a success story we offer training and education in the following areas:

  • Financial Statement Analysis and Financial Planning
  • Marketing Operations Management
  • Human Resource Management
  • Operations Management
  • Strategic Planning
  • Leadership
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