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This Month's Newsletter

The Boss not Delegating aas Affecting Quality

The organization was experiencing quality issues. The Boss was young, inexperienced, and frustrated. He was ranting about the poor quality his team was producing on the shop floor. He began by complaining about his staff not completing a time-sensitive job by the time the customer arrived to pick up the product. Obviously, the customer was angry and upset. The Boss was embarrassed that the customer experienced poor service and was looking for someplace to put the blame. I suggested the blame should not fall on anyone on the shop floor. This began a somewhat tenuous discussion with The Boss. I said the quality problem was with him, it was his problem. The Boss immediately became defensive and said, “How could this be my problem? I wasn’t even on the floor to screw it up! It was Joe’s problem, and he should have done a better job!” Unfortunately for Joe, he was the bearer of the bad news and the crew member who had the courage to tell The Boss the customer arrived and was angry. I was in the room when this whole conversation happened. When Joe left the office for the shop floor, I began to ask The Boss […]

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Gary's Interview

In an interview with the Fox Cities Chamber of Commerce, Gary shares the beginning of how Guident Business Solutions, LLC came to be. He also gives a small inside look how to maintain positive relationship with business owners and how to keep employers and employees on track. To read the interview in detail, follow the link below for the full PDF version of the interview. READ MORE

How to be a Better Boss, 2nd Ed.



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