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“What “The Boss” stresses the employees accomplish, make it the right message!

What “The Boss” stresses the employees accomplish, make it the right message! When I first begin working with a company I sit in on the manager’s meeting and just listen.  What I often find is that the staff is focused on what The Boss stresses as important. They instruct their direct reports to accomplish the goals set forth by The Boss in these department meetings.  The problem I sometimes see is that The Boss is sending the wrong message or a partial message. For example, in one meeting during a review of the prior months’ financials, each department head reported out to The Boss what their actual revenues were compared to the annual budgeted numbers.  Then The Boss asked what the budgeted revenue goals were for the next month and how each department manager was going to achieve those revenue goals. Afterward, The Boss was expressing frustration to me in the lack of gross profit from each department as it pertains to the annual budget goal.  During our discussion, I asked if the departments were hitting their revenue goals and The Boss said “Yes, as a matter of fact, the total revenue for the company was ahead of last year […]

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